Customer Support

Below are some of the most frequently asked questions we receive from customers.  We hope this page helps answers any questions you may have.  If not, please email info@cannuka.com and one of our team members will contact you with 24 hours.

I received the wrong product 

If you received the wrong product please forward your order confirmation email to info@cannuka.com and we will process the correct order within 24 hours.  If you do not have your order confirmation email please email info@cannuka.com what you ordered and we will find your original order and process within 24 hours. 

You do NOT need to mail back the wrong order...that is yours to keep!

I'm interested in retailing Cannuka

We are always excited about new partnerships! You can email our Retail Team at Retail@Cannuka.com

I did not receive my order

If you did not receive your order please forward your order confirmation email to info@cannuka.com so our fulfillment team can review and respond accordingly.  

I would like to return a product

Please email info@cannuka.com to inform us you would like to return product and ship product to address below.  Please include the name and email used to order product to ensure we refund the correct person.

Cannuka, LLC

1349 E. Broad St.

Columbus, Ohio 43205

I would like to reorder

To re-order go to cannuka.com and select the products you wish to re-order and follow the step by step ordering process. 

How do I secure a refund?

Please contact info@cannuka.com to receive a refund for the unsatisfactory product.